qqextra Platform Privacy Notice
This page describes what we collect when you use qqextra and how we keep that data protected. We operate an online entertainment service available where local law permits. Our commitment centres on transparent data handling, secure storage, and respect for your account information across all interactions on our platform.
We collect personal information only when you sign up, verify your account, deposit funds, or interact with our sportsbook and live-dealer offerings. We do not sell or share your data with advertisers. Instead, we use your information to process transactions through payment partners like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks including mobile banking, local payment, online payment, and e-wallet—as well as to comply with our own verification requirements and settlement obligations.
Your privacy on qqextra rests on encryption, access controls, and contractual commitments with our processors. This notice explains the scope, duration, and your rights over that data.
What data we collect on qqextra
We collect your email address, phone number, name, and date of birth when you open an account. We ask for these details so we can send you transaction confirmations, verify your identity, and comply with anti-money-laundering rules. If you deposit via DANA, e-wallet, or mobile banking, we also record the transaction reference and amount (but not your full payment-method credentials—those sit with the payment processor).
When you log in to qqextra, our servers record your IP address and device type. This helps us detect fraud and flag unusual account activity. We do not track your browsing history outside qqextra; we track only what happens inside our platform—which markets you view, which games you open, and which tournaments (Liga 1, Piala Indonesia, Piala AFF, Champions League) you monitor.
How we use your data on qqextra
We use your email and phone to send account alerts, deposit confirmations, and withdrawal updates. If you deposit via local payment, online payment, e-wallet, or mobile banking, we receive a reference code from the bank and match it to your qqextra account. Our payment-reconciliation team processes this match once per day; the data is then archived.
We analyse your account activity to detect patterns—for example, if you withdraw more than usual or change your location suddenly, our fraud system flags the event and may request additional verification. We do not use your data to build marketing profiles or sell segments to third parties. We do not retarget you with ads on other sites.
Third-party processors on qqextra
Our payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and the banks e-wallet, mobile banking, local payment, online payment) receive your transaction data to execute deposits and withdrawals. They are bound by their own privacy policies and data-protection laws. We do not control their retention periods, but we ensure that our contracts with them forbid onward sale or advertising use.
Our cloud-hosting provider stores our encrypted backups. Our email and SMS provider sends transaction notifications. Our fraud-detection vendor scans IP addresses and device fingerprints to block suspicious logins. Each of these vendors operates under a data-processing agreement and may only access data necessary to perform their function.
Your servers may sit outside your jurisdiction
We store some account backups in regional data centres. Your data may be replicated across geographies for disaster recovery. We maintain encryption in transit and at rest.
Your rights on qqextra
You may request a copy of all personal data we hold about you. You may ask us to correct inaccurate information (e.g. a misspelled name in your KYC documents). You may request deletion of your data after your account closes, subject to any legal hold periods required by regulators or tax authorities.
You may opt out of transaction emails, but we will still send security alerts and withdrawal notifications—these are not optional. You may disable cookies on your device; this may limit some qqextra features but will not prevent account access.
Cookies and tracking on qqextra
We use session cookies to keep you logged in. We use analytics cookies to count visitors and understand which pages (e.g. Liga 1 sportsbook, Piala AFF markets, live-dealer tables) receive the most traffic. These cookies do not store your payment details or password. You can delete them at any time from your browser settings.
Contact us about privacy
If you have questions about this policy or wish to exercise your data rights, contact our support team through the account settings on qqextra. We aim to respond to data requests within 30 days. We do not charge a fee unless the request is manifestly unfounded or excessive.
Last updated: This policy is reviewed quarterly and may be updated to reflect changes in our service or applicable law. We will notify you of material changes via email to your qqextra account.